Clients Satisfaction Survey

Dear Customer,

Thank you for choosing Stanbic IBTC Stockbrokers Limited as your preferred Stockbroking firm. To help us serve you better, kindly take a few minutes to share with us your experience on the service we render. We appreciate your business and want to constantly make sure we meet and surpass your expectations.

INSTRUCTIONS:

  • Using a scale of 1 to 10 (with 1 being the lowest and 10 being the highest)
  • Using "par" (with significantly below par the lowest and significantly above par being the highest).

CLIENTS SATISFATION SURVEY

* Enter your full name
Supply 10 digit account number
* Enter your telephone number-- phone number in this format(080)35-898-898
* Enter your email
Q1

How long have you been trading through SISL? (Please include period with legacy IBTC Asset Management or Stanbic Equities Limited


Q2
How would you rate our Staff in terms of the following:
1. Courtesy
2. Friendliness
3. Competence
4. Professionalism





Q3

How would you rate us in terms of accessibility


Q4
How would you rate the following updates and reports received from us
1. Market Update
2. Research Reports



Q5

Have you ever had any cause to complain about our service or processes? If no, please proceed to 7


Q6
Please rate the quality of our complaints management based on the following?
1. Speed of Resolution
2. Quality of Feedback
3. Level of Satisfaction
4. Online Platform





Q7

Do you execute trades through other stockbroking firm? If no, please proceed to question 9


Q8

Do we supply you with sufficient block flows and trade volumes?


Q9

When compared with other Stockbroking Firms, how will you rate our services?


Q10

What is your overall assessment of our services? Please tick as appropriate


Q11

Based on your experience with us, would you recommend us to other investors/International brokers


Q12

What other value added service(s) or significant improvement would you like to receive from us?



Thank you for your interest to open a stockbroking account with us.

Please note that the minimum amount to open a stockbroking account with Stanbic IBTC Stockbrokers Ltd is N5m.

You will be required to upload all KYC documents before you can submit this account opening form

Do you want to proceed? .

Thank you for your interest to open a stockbroking account with us
Corporate account cannot be open online kindly download the account opening form, complete it and forward to our office for processing